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What are the Limitations of EngageBay Service Bay?
Whereas EngageBay Service Bay has undoubtedly been gaining recognition amongst SMBs, you will need to be aware that it comes with its limitations.
One of many fundamental limitations of the EngageBay Service Bay is its pricing construction. Whereas it does have a free plan, it’s fairly restricted when it comes to its options. As companies develop and require extra superior options, the worth jumps considerably, making it tough for SMBs to justify the fee.
Additionally, whereas EngageBay Service Bay does provide a variety of options, some customers have reported that these options are usually not all the time absolutely developed or polished.
What Units EngageBay Service Bay Aside from the Competitors?
EngageBay Service Bay stands out for a number of causes.
First, EngageBay presents an all-in-one platform that mixes gross sales, advertising and marketing, and buyer assist options.
This integration permits for a seamless expertise for each clients and companies.
With a centralized database, buyer data is well accessible, making assist brokers extra environment friendly and lead administration simpler.
One other function that units EngageBay Service Bay aside is its automation capabilities. EngageBay Service Bay’s superior automation permits companies to automate their assist processes and workflows, saving time and rising effectivity.
The platform comes with pre-built automation templates that may be custom-made to go well with companies’ particular wants.
Methods to Get Began with EngageBay Service Bay
We bought began with Service Bay by navigating to the homepage (proven under).
We had been stunned to see that EngageBay presents only one plan for his or her service resolution—Free Without end. That implies that getting began with Service Bay gained’t value you a dime.
We signed up for the free plan and bought began with the onboarding course of by filling out the next fields:
- Title
- Electronic mail
- Password
- Cellphone quantity
- Web site URL
After we had been in, we acquired a immediate to schedule a free onboarding session to assist us get going.
The free onboarding session was improbable. It walked us by means of all of the options and confirmed us tips on how to actually get essentially the most out of our account.
The entire thing lasted solely half-hour however was filled with helpful data!
Armed with a ton of data in regards to the platform, we arrange our service area title with ease.
From there, we had been taken to a really useful “getting began information” that helped us end establishing our account.
After that, we had been ready to reply to tickets, arrange a chatbot, create automations, and allow stay chat.
Total, our takeaway from Service Bay’s onboarding course of is that it’s extremely newbie pleasant. We felt like we had assist at each step of the best way.
Is EngageBay Service Bay Straightforward to Use?
EngageBay’s Service Bay is extraordinarily simple to make use of in our expertise. Service Bay makes use of a easy, intuitive interface that’s simple to navigate.
There aren’t a ton of bells and whistles with Service Bay (which is smart as a result of it’s utterly free), making it very newbie pleasant.
The ticketing automation is a breeze to get began with, with principally no studying curve. At SBB, we love when a platform makes a sometimes sophisticated course of easy (and Service Bay does simply that). It makes it means simpler to advocate to enterprise house owners throughout the board.
Plus, creating each our chatbot and stay chat (and setting them up on our website) couldn’t have been simpler.
It’s like Service Bay simply arms you a magic wand that permits you to instantly up your service sport.
On the finish of the day, EngageBay delivers a improbable UX (consumer expertise) that’s among the finest on the market proper now—5/5 stars from SBB.
EngageBay Service Bay Integrations
Service Bay permits customers to combine their electronic mail so that each one exterior messages are mechanically forwarded to EngageBay Service Bay.
Which means you by no means let a buyer slip by means of the cracks.
We paired our Small Enterprise Bonfire Gmail account with Service Bay and had been delighted to seek out out that all our emails would now be immediately built-in into the platform.
They even linked a useful information from Google (pictured under) to assist us by means of the method.
This integration made it a lot simpler for us to maintain monitor of buyer assist tickets, assign duties, and reply rapidly—saving time managing buyer inquiries.
We additionally discovered that Service Bay integrates with Slack (by means of third-party integration with Zapier), permitting customers to attach their workforce collaboration channels. This makes it simple for groups to maintain monitor of buyer conversations in a single place.
At Small Enterprise Bonfire, we use Slack for almost all of our communications, so this was simply the cherry on prime so far as we had been involved.
EngageBay Service Bay Buyer Service Evaluate
For service options, we all the time anticipate just a bit extra out of the customer support (in spite of everything, it’s their specialty).
Service Bay doesn’t disappoint on this division. The customer support is top-notch, and their workforce was extremely useful all through the complete testing course of (of three months).
We skilled a number of hiccups alongside the best way, however their assist workforce rapidly responded to our inquiries and had us arrange very quickly.
To check the responsiveness of their buyer assist, we reached out to Engagebay’s assist workforce with a query concerning an error we had been getting whereas attempting to create a ticket.
Inside lower than 5 minutes, we had been linked with our useful agent, Andy, who instantly had the reply we had been searching for.
That was only one instance of wonderful service we had—throughout our testing on the platform, we by no means needed to wait longer than ten minutes to listen to again. That’s fairly spectacular based mostly on among the assist (or lack thereof) we’ve skilled on different platforms.
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