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Inside the final decade, Chatbots have develop into more and more in style and efficient instruments for offering buyer assist.
This is the reason we had been excited to check EngageBay’s chatbot function throughout our three months of testing.
The excellent news?
We had been impressed with what Service Bay needed to provide!
EngageBay Service Bay affords a complete chatbot builder with loads of options that simplify the customization course of.
Let’s undergo our creation course of.
We began by creating a brand new bot (proven beneath).
We might identify the bot (Bonfire Bot, in our case) and supply our web site URL for the mixing course of.
From there, we simply wanted to create some dialogues for the bot. That method, it might reply to buyer inquiries. We discovered this course of to be very easy and intuitive.
EngageBay supplies a variety of pre-defined dialogues that we might use and the choice to create our personal from scratch (which was nice).
This is a glimpse into our dialogue creation stage of the method.
As soon as we finalized our dialogues, we merely clicked “Save & Publish,” and our bot was dwell!
We observed a right away enhance in buyer engagement after integrating our little Bonfire Bot.
General, Service Bay supplies a complete chatbot builder that is intuitive and simple to make use of.
It was nice to have our personal bot with out having to pay for every month of utilization, which made it excellent for SMBs and startups with restricted budgets.
The icing on the cake was that the complete factor was fully free!
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